FAQ
How do I connect my Spotify?
After you complete your subscription purchase, we’ll email you instructions on how to complete the simple one-click Spotify connection process. Once you connect, we’ll be able to view your Top 50 most-streamed artists on Spotify. We’ll use this info when curating your records every month!
Do you look at my Discogs account?
Yes! Let us know your Discogs username when filling our your Taste Profile and we'll look at your profile when curating your records,
When does my order ship?
We send out all of our shipments to members within the first 15 days of each month. You’ll be emailed a tracking number as soon as they ship.
What if I receive a record I already own?
We offer free exchanges for duplicate records for active club members in the USA. If you receive a record you already own, we’ll replace it for FREE as long as it remains unopened. Just let us know! We’ll pay the postage and send you a new shipping label you can print at home. Then, just apply it to the packaging we sent you the record in and send it back our way. We’ll send out a replacement record that will be included in your next monthly box. Submit an exchange request here.
NOTE: You must still have an active subscription with us in order to take advantage of our free exchange program.
NOTE FOR INTERNATIONAL MEMBERS: Unfortunately, due to the high cost of international shipping, we cannot offer a free exchange program for our international members. If you are an international member and have an issue with your order, please reach out to our email and we will do our best to take care of you.
Can I still subscribe if I don't have a Spotify account?
YES! Members can also fill out a simple form and answer some questions after your purchase to let us know your preferences. We'll base your shipment off of your responses to that.
Do subscription costs include shipping?
YES! Shipping is free for all our U.S. members on their monthly shipment.
Do I have to pay sales tax?
We only charge sales tax to customers with shipping addresses in Illinois, where our office is located.
How do I unsubscribe or end my membership?
You can unsubscribe at any time by clicking the Manage Subscription button in the footer of our website.
How do I change my address and/or payment details?
You can change any of these details by clicking the Manage Subscription button in the footer of our website.
Are my payments secure?
YES! We use two different payment partners to ensure that your information is kept at the highest levels of security. We use Chargebee for subscription management and Stripe for payment processing. Both partners have been audited by a PCI-certified auditor and are certified to PCI Service Provider Level 1.
Where do I go for customer service?
You can contact us at any time by sending an email to info@BlackBoxRecordClub.com, clicking the Contact Us button in the footer of our website, or by sending us a message on our Facebook page.
Where does Black Box get records from?
All the records sent out in our subscription service are brand new and sourced from music distributors and record labels across the US.